BECOME A STOCKIST
how can we help?
Ask about an order, a product or your subscription. We reply by email.
write to usquick answers
where is my order?
When your order is sent, we email you its tracking link. Metro areas take 3 to 6 business days and rural areas 4 to 10. Still waiting? Write to us with your order number.
how much is shipping?
Free on orders over $50 Australia-wide, otherwise $9.99, sent from our Melbourne warehouse. Express is $14.99 for 1 to 2 business days.
what if my order arrives damaged?
Email us a photo of it with your order number, and we will replace it. Photos go by email: the form here takes words only.
can I return it?
If your order arrives damaged, email us a photo and we will replace it. Because these are cosmetics, we cannot take returns or exchanges on a change of mind. Your rights under the Australian Consumer Law still apply.
can I skip or cancel my subscription?
Yes. Skip a delivery, change the date or cancel any time from your account.
do you sell to salons?
Yes. Hundreds of salons stock lash illusion.
other ways to reach us
-
salons and stockists
Apply to become a stockist, or sign in to order wholesale.